Wednesday, March 26, 2008

Twelve Principles of Managing Change

Today, whilst reading up on systems thinking, I stumbled over the "Twelve Principles of Managing Change":
  1. Thought processes and relationship dynamics are fundamental if change is to be successful.
  2. Change only happens when each person makes a decision to implement the change.
  3. People fear change it "happens" to them.
  4. Given the freedom to do so, people will build quality into their work as a matter of personal pride.
  5. Traditional organizational systems treat people like children and expect them to act like adults.
  6. "Truth" is more important during periods of change and uncertainty than "good news."
  7. Trust is earned by those who demonstrate consistent behavior and clearly defined values.
  8. People who work are capable of doing much more than they are doing.
  9. The intrinsic rewards of a project are often more important than the material rewards and recognition.
  10. A clearly defined vision of the end result enables all the people to define the most efficient path for accomplishing the results.
  11. The more input people have into defining the changes that will affect their work, the more they will take ownership for the results.
  12. To change the individual, change the system.
In software consulting, we're constantly dealing with change. I've been sub-consciously aware of many of these principles already, but it's nice to see someone has written them down.

2 comments:

David Peterson said...

Can I request that you follow up this post with a series of posts looking at each point in turn? I'd like to know what you think.

Chris said...

I'll probably try and refer to some of them in future posts. Some of them I'm still trying to decide about myself...